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If you don’t want your customers to switch to your competitors, customer satisfaction should be on top of your priority list. One sure way to keep them satisfied is by having a professional yet customer-friendly phone strategy. Something as simple as your automated on-hold messages may seem inconsequential, but when people need help, you don’t […]

What recent tech fads has your SMB dismissed as silly? 3D printing, internet of things…Pokémon GO? Juvenile as they may seem, these trends helped a lot of businesses make money. Navigating them may seem like a lost cause, but with the right know-how, you can earn profits by exploiting current tech trends. Let’s take a […]

The average smartphone user tends to be more concerned about their phone’s physical safety than the threat of malware. Malware and other forms of cyberthreats may be more common in desktops and laptops, but disregarding other devices can lead to disaster. Mobile malware MO Mobile malware can be as harmful to a business’s network as […]

Most business owners don’t think of Virtualization when talking about Disaster Recovery (DR). However, virtualization actually serves as an effective disaster recovery plan. Here’s a breakdown for those unfamiliar with how the one can serve as a reliable way of implementing the other. Unlike tape backups, Virtualization restores your entire system in four hours or […]

The many features available for VoIP may overwhelm and confuse you. You might even overlook a lot of them. How do you keep track of all its applications and functions? We’ve compiled a list of features included with your VoIP service that often go unnoticed. Busy lamp field The busy light notifies you when people […]

Anglers catch fish by dangling bait in front of their victims, and hackers use the same strategy to trick your employees. There’s a new phishing scam making the rounds and the digital bait is almost impossible to distinguish from the real thing. Here are the three things to watch out for in Office 365 scams. […]

You log into your PC and you’re greeted by an incredibly plain desktop background and an equally drab Start Menu. Suddenly, a notification goes off and tells you that an application you barely use is ready for an update. Sounds like a nightmare, doesn’t it? If you want your desktop to look or behave a […]

Personal computing is with us wherever we go. Thanks to the rise of the mobile industry, smartphones and tablets allow us to take work home with us. And with the bring your own device (BYOD) strategy, businesses have never been so productive. However, BYOD can pose a number of security risks if you’re not careful. […]

iOS updates for iPhone happen on a regular basis. While you may be in the habit of updating to the latest software without giving it a second thought, consider holding off the installation to save yourself from unnecessary headaches that come with a premature iOS update. Avoid unnecessary inconvenience during your iOS installation by following […]

Small businesses are always searching for ways for their employees to be more effective computer users. But before you go out and buy bigger hard drives and faster processors, you should consider upgrading your desktops to a dual monitor system. Read on to find out about the advantages of using two monitors per desktop. Enhanced […]