Join an industry leading MSP with a fun and dynamic work environment
The role of the Lead Support Technician is to serve as the primary escalation point for resolution of client support issues, either resolving or qualifying problems for further escalation. The successful Lead Support Technician will work with clients and senior resources to troubleshoot complex issues and will assist Tier 1/2 technicians as needed. The Lead Support Technician will drive team collaboration and help coordinate resources on more complex issues.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing, cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit at a desk, stand or walk; use hands to fingers, to handle or feel; and reach with hands and arms.
If this sounds great to you, please submit your application by emailing your resume to [email protected].
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