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Network Administrator Position Summary

Key Methods, one of the premier IT Support companies in North Central Washington, is currently seeking a Professional, Experienced, Consultative Network Administrator to provide hands-on, mid to advanced-level network technology support services at small to mid-sized clients.

PROFESSIONAL EXPERTISE AND EXPERIENCE SHOULD INCLUDE:

  • Be professional and personable on the phone and love going the extra mile to make people smile.
  • Have a good sense of humor and know how to roll with the punches.
  • Have a desire to work with a bunch of technology super stars.
  • Find yourself daydreaming about monitoring uptime and the latest and greatest technologies.
  • Enjoy multi-tasking -- we have a lot of things happening at once.

If this describes you, by all means keep reading! We want you and your friends!

You will be a critical member of a team working to solve real customer pain points in their network. This isn't your normal position where you may be relegated to one small piece of the company's technology, or a project that doesn't matter. Instead, you will be instrumental and have the chance to work in many areas of our client’s networks.

This job involves the following responsibilities:

  • Configure and repair computer related hardware over the phone with remote access tools or in person.
  • Basic knowledge of IPv4 and IPv6 networking and associated infrastructure.
  • Move / Add / Change of physical and logical equipment and security accounts
  • Utilize existing systems for trouble ticket and task management.
  • Work closely with a service team to deploy new process and improve existing systems.
  • Be an excellent problem solver and be willing to roll up your sleeves to tackle any issue thrown your way.
  • Respond reliably to on-call issues as needed.

What you should bring to us:

Technical Qualifications and Responsibilities:

  • Experience configuring and migrating Windows Server 2012 and 2016 infrastructures
  • Competency to configure, upgrade and maintain client infrastructure hardware and software
  • Ability to self-schedule and prioritize to meet client demands and deadlines
  • Manage network security tools--firewall, anti-virus and intrusion detection systems
  • Understand proper network design and TCP/IP routing
  • Capability to understand monitoring logs and rectify problem events
  • Assess and repair or recover from hardware or software failures
  • Monitor network performance to optimize availability and efficiency
  • Perform periodic performance reporting to support capacity planning
  • Experience with Microsoft Exchange and SQL administration is a bonus

Personal Skills:

  • Desire to learn and grow, both independently and through mentorship
  • Possess strong, logical, troubleshooting skills
  • Reliable, on-time, personable, and customer-focused
  • Excellent verbal and written communication skills
  • Provide documentation for both work completed and device configurations
  • Ability to adhere to company procedures, processes and policies
  • Capacity to thrive and succeed in fast-paced, dynamic business environment

Experience:

  • 3+ years of experience as a Network Administrator
  • Experience tracking work in a ticketing system (ConnectWise preferred)
  • Experience with Remote Management Tools (LabTech preferred)
  • Experience working at a VAR or MSP is a plus
  • Certifications and degrees are great, but aren't required with solid references

Requirements:

  • Work full-time from our Wenatchee location
  • Participate in our 24/7 on-call rotation
  • Ability to work outside of normal business hours on occasion

Salary and Benefits:

  • Salary DOE
  • Medical, dental, life and vision benefits
  • Training Benefit
  • Costco Membership
  • Profit Sharing 401K

If this sounds great to you, please submit your application by emailing your resume to [email protected].
We want to hear from you!