7 Things We Do Better

As President of Key Methods I understand that you have any number of IT support companies and Cloud services providers to choose from. But how many of them can you trust to keep their promises and actually deliver on what they said they would?

At Key Methods we do things a little differently. Here are just 7 things we do better:

  1. 100% hassle-free guarantee. We don’t rest until you’re completely happy and we ensure you are always satisfied with our products and services. No problems, no quibbles and no disputes.

  2. Real people take your phone call - guaranteed. Our technicians are always available to answer your questions and provide telephone support. When you call the Key Methods help desk you can be assured of speaking to a friendly, certified - and local - expert.

  3. We talk plain English. After all we understand that you probably don’t love IT as much as we do! That’s why our technicians will never blind you with geek speak and will always make sure you know what they’re talking about, however complex.

  4. Enterprise level solutions combined with personal customer service. We know from talking to our clients that having a technician who knows what they’re doing is just as important as their personality and willingness to go the extra mile. That’s why we take the time to build a meaningful relationship with all of our clients and understand exactly what they need.

  5. Technology that works harder for your small business. Many IT service providers don’t truly understand the needs of small and medium-sized businesses. We do. We have the business acumen and experience that allows us to implement the correct solutions for your SMB. We can save you thousands of dollars through recommending services, software and vendors that are appropriate to you.

  6. Super fast response time. We know how crucial it is for you to keep your business up and running. That’s why you shouldn’t have to wait around for a technician to call you back or visit you. That’s why we’ve developed our remote computer support service which allows us to securely access your network over the Internet - meaning less downtime and interruption for your organization. If we can’t fix it remotely, we’ll dispatch a technician to solve your issue as quickly as possible.

  7. We promise we’ll keep downtime to a minimum. Computer and network problems can seriously affect productivity, profitability and staff morale. Our proactive support means that we’re always working hard to eliminate computer problems before they escalate. After all, putting out fires is simply a waste of your time and money: and that’s not something we’ll stand for.